February 2, 2018
"Mike runs a great business, one that has been family-owned since his grandfathers days. Our furnace broke down, and I started with enduring a series of 2-hour visits from sales people from other companies, who were dong their very best to scare us into buying more than we needed. And misrepresenting the state of our system, the regulations, and the PACE program in ways that suited their interests. But Mike was a real pleasure, he owns the company and came with truth and integrity. He diagnosed what we really needed in about 15 minutes, in the process saving us thousands in unnecessary work. He scheduled the job immediately, didn't have to wait weeks, and when we had a minor issue with the new thermostat, sent one of his guys over quickly to fix. He and his team have expertise and are a real pleasure to work with. Tan did a terrific job installing, was polite and friendly, explained things very clearly, and was sincerely concerned about ensuring things worked properly for us. These guys are great, and have my business going forward. I highly recommend them - great value, great service."
January 28, 2018
"I can't thank you guys enough. Superb and fast service saved my house from burning down, literarily. And, when was the last time any of you looking for help, received a follow-up call to see how everything is working? Falcone does it all. Thank you!"
January 22, 2018
"Wanted to drop a note and acknowledge the team at Falcone! We came home from a long weekend, walking into a frigid house as our aging furnace had decided to stop working. I tried to self-diagnose and fix it on my own, but it was pretty obvious that this was beyond me. So... I flipped out Yelp and called the top three that popped up. Alan at Falcone called me back within 5 minutes and was at my house with an hour, on a Sunday !! Alan was a total professional. He walked me through the problems and then patiently went through the steps needed to fix it. All the while bantering with my son and I about the NFL Playoff game that he was missing, so that he could help us! When Alan discovered that he needed a part that he did not have, he volunteered to run back to his shop, pick up the part and come back so that we would not have to spend a night in the cold... did I mention that this was a Sunday and he was missing the NFL Playoffs? Alan was back at my place within 30 minutes, installed a new capacitor and limit switch, tested the system and made sure we were OK. If I could give them 6 Stars, I would... this sort of above and beyond service is very, very rare these days. Thanks Alan and thanks to Falcone!"
December 18, 2017
"Our kitchen remodel was held up because we needed a vent installed for the fan to be going over the range. We called Falcone and the third generation owner, Mike, provided an estimate on the phone. We asked how soon someone could come to look at the job. He sent Alan the same day. Alan is a mechanical engineer and installed the vent that day. The work is precise and very professional. We highly recommend this company."
November 12, 2017
"Mike sent Daniel to clean and check the furnace at my home yesterday. We were impressed! Daniel was thorough, courteous, and professional. He arrived early in the alloted time and stayed until almost 6 pm to complete the job. He gave us good advice regarding the care of the filters, etc and wrote up a very complete summary of the service on the invoice. Scheduling the visit was handled very well by Mike in spite of a few snags. Overall, I highly recommend them and will call them in future!"